FAQ Category: important

how do I get my access code

you will receive the access code for the main entrance via SMS or email in good time before your arrival. once you have successfully entered the code, the key box can be found on the left behind the main entrance.

where is the door key

the door key is in the entrance area, on the left behind the main entrance. before your arrival you will receive an SMS or email with the access code for the main entrance.

what do I do if I lose the key

if you lose the key, you must notify us immediately, via email or SMS. but to prevent this from happening, there is a key box in the entrance area and the access code for the main entrance. put the key...

what payment methods are there

as usual, you can pay online via PayPal or credit card. typically 50% is due after your booking is confirmed and the other 50% is due seven days prior to your arrival. the invoice that will be issued to you...

what if i have to cancel

that’s a shame, of course, but if you cancel, there are the following rules: if a booking is canceled up to 30 days before the arrival date, 10% of the price will be retained. thereafter no refund will be made.